Complaints guidances

All DCAA cases are conducted in writing. Complains are dealt with in the same sequence as they were received. When DCAA have received your complaint, the will send a copy to the involved Airline Company for their comments. When the case has been sufficiently detailed, DCAA undertakes a legal- and flight-technical evaluation of the incident, where after both parties receive a written reply.

Before you complain

If you are of the opinion your rights have been violated or breached, according to the Ordainment in connection with a flight, your first action should be to write to the Airline Company involved and explane/detail your demands/grievances.

If no reply has been received within app. one month, a reminder should be dispatched to the Airline Company.

If the Airline Company has still not replied to your inquiry, or if you are dissatisfied with the Company's reply, you may lodge a complaint to DCAA about the Airline Company.

How to complain

If you have decided to complain to DCAA, please send a written complaint to:

Trafik- og Bygningsstyrelsen
Edvard Thomsens Vej 14
2300 København S

Please send together with your complaint, all relevant documents, including copies of all correspondance between the Airline Company and yourself, travel dosumentation, possible Airline Company reservation confirmation, tickets etc.