Passengers are entitled to compensation when boarding rejection and cancellation are involved, but not when delays are experienced. The amount of compensation depends upon the distance of the indtended flight.

Compensation amounts:

  • 250 € For all flights with a maximum distance of 1.500 km.

  • 400 € For all flights within the EU exceeding 1.500 km, and for all other flights between 1.500 km and 3.500 km

  • 600 € For all flights, which do not fall within the above stated categories

In certain circumstances, the right to compensation due to cancellation is aborted if the Airline Company can prove the cancellation is due to unusual freak circumstances, which could not have been avoided, even if all reasonable precautions were made and initiated. Such circumstances may arise due to political instability, freak weather conditions incompatible with the execution of the flight in question, security risks, unforeseen security problems, which impinge upon the Airline Company's operations.